If you have a valid Maintenance and Support agreement (MS) you are welcome to send your requests to firstname.lastname@example.org, along with the necessary room files for your project. Choose File>Zip>Create Archive inside ODEON, to make sure we receive all necessary subfiles of your project.
We will try to give a first answer within 24 hours and try to help you as fast as possible!
High-quality support to our customers is of paramount importance for us. We are devoted to helping you until a case is solved, no matter how much time it takes. That is why we have to make sure you have a valid support agreement by kindly asking to provide your dongle ID.